Terms & Conditions

Returns Policy

We are happy to refund or exchange any product that is returned within 14 days of receipt. It is important that items are returned unused and in perfect condition so please take care of them and pack them appropriately. 

Your right to cancel can be exercised in writing by contacting us at 

Snowden Healthcare
Research & Innovation Centre
Finch Close

or emailing us at info@babystart.co.uk 

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt.

We recommend when returning items to use a recorded fully insured method such as Special delivery from the Post Office .

Returns are processed within 48 hours once received by our returns department. if your item is being returned for replacement this will be sent out immediately


Our delivery options and charges are specified on our website. We currently only shipping within the UK.

Where items ordered are out of stock we will deliver in two stages. The first order containing all in-stock items will be despatched immediately. all remaining items will be despatched together once the last item arrives in stock. We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct and that there will be someone there to accept delivery. Next Day Delivery orders items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for any repeat delivery costs.

You will take ownership of the goods once they have been delivered after which point they are held at your own risk and we will not be held liable for their loss or damage. 

Cancellation by us

We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area or one or more items was listed at an incorrect price due to human error. If we do cancel your contract we will notify you and will re-credit to your account any sum deducted from your credit card as soon as possible.

If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.