Getting your order to you
Delivery Information
Template content — not yet approved for use. This page is illustrative content prepared for a pre-launch mockup of the babystart® website. It must be reviewed and finalised by a qualified UK solicitor before publishing live, and every bracketed placeholder below (for example, [X–Y working days]) must be replaced with babystart's real, confirmed delivery details.
UK delivery only
We currently deliver to addresses across the United Kingdom only.
Discreet packaging
Every order arrives in plain outer packaging, with no branding visible.
Free over £40
Enjoy free standard UK delivery on all orders over £40.
1. Where we deliver
babystart® currently delivers to residential and business addresses across the United Kingdom only (England, Scotland, Wales and Northern Ireland). We are not able to deliver to addresses outside the UK at this time, including the Channel Islands and Isle of Man, unless stated otherwise at checkout. [Confirm exact serviceable postcodes/regions, e.g. Highlands & Islands surcharges or exclusions].
2. Delivery costs & free delivery
We offer free standard UK delivery on all orders over £40. For orders under this threshold, delivery is charged at checkout based on the option you choose. Indicative delivery options and costs are:
| Delivery option | Estimated timeframe | Cost |
|---|---|---|
| Standard delivery | [X–Y working days] | £[Amount] · Free over £40 |
| Tracked delivery | [X–Y working days] | £[Amount] |
| Express / next-day delivery | [Next working day, order by X pm] | £[Amount] |
[Confirm final delivery tiers, couriers used, and cut-off times with operations team before launch.]
3. Delivery timeframes
Estimated delivery times are shown at checkout and depend on the delivery option you select. As a general guide, standard orders are typically delivered within [X–Y working days] of dispatch, and working days exclude weekends and UK public holidays. These are estimates rather than guarantees; delivery can occasionally take longer during exceptionally busy periods or due to circumstances outside our control, such as courier disruption or severe weather.
4. Discreet, plain packaging
We understand that privacy matters when ordering fertility products. Every babystart® order is sent in discreet, plain outer packaging, with no product names, logos or descriptions visible from the outside, so nobody can tell what's inside your parcel just by looking at it.
5. Order processing
Orders placed before [cut-off time, e.g. 2pm] on a working day are typically processed and dispatched the same day; orders placed after this time, or on a weekend or public holiday, are processed on the next working day. You'll receive an email confirming when your order has been dispatched.
6. Tracking your order
Once your order has been dispatched, we'll send you a confirmation email with [a tracking link / tracking number, where the delivery option includes tracking]. You can also check the status of your order at any time by [logging into your account / contacting customer service].
7. Missed or failed deliveries
If you're not available to receive your parcel, our courier will typically [leave it in a safe place / attempt redelivery / leave a card with instructions for collection or rearranging delivery]. If your order doesn't arrive within the expected timeframe, please get in touch and we'll investigate with our courier on your behalf.
8. Contact us
If you have any questions about delivery, please contact us:
Email: [Customer service email]
Phone: [Customer service phone number]
See also our Returns & Refunds Policy for information on cancelling or returning an order once it has arrived.