Frequently asked questions
How can we help?
Answers to the questions we're asked most often about ordering, our products and testing. Can't find what you're looking for? Get in touch.
Ordering & Delivery
Getting your order to you
Do you deliver outside the UK?
No — at the moment we only deliver within the UK. We don't currently offer international shipping.
Is delivery discreet?
Yes. All orders are sent in plain outer packaging, with no branding or product details visible, so you can order with complete privacy.
Is there a free delivery threshold?
Yes — UK delivery is free on orders over £40. Delivery charges for orders under this amount will be shown at checkout.
How long will my order take to arrive?
Standard UK delivery timescales apply once your order has been dispatched. Exact delivery windows will be confirmed at checkout and in your order confirmation email.
Products & Usage
Using babystart® products
Can I take FertilWoman® and FertilMan® together as a couple?
Yes. FertilWoman® and FertilMan® are designed to be taken together by couples trying to conceive, each supporting the specific nutritional needs of female and male fertility side by side.
How long before trying to conceive should we start taking supplements?
As a general guide, many couples find it helpful to start a few months ahead of when they plan to begin trying to conceive, since some aspects of reproductive health take time to respond to nutritional support. Everyone's circumstances are different, though, so for personal advice about your own situation it's always best to speak with your GP or pharmacist.
Can I take babystart® supplements alongside other medication?
If you take any prescribed medication or have an existing health condition, please check with your GP or pharmacist before starting a new supplement, to make sure it's suitable for you.
How should I store my products?
Store in a cool, dry place, out of direct sunlight, and keep out of reach of children. Full storage guidance is included on each product's packaging.
Returns
Changed your mind?
What is your returns policy?
Full details of eligibility, timeframes and how to arrange a return are set out on our Returns & Refunds Policy page.
How do I start a return?
Please refer to our Returns & Refunds Policy for step-by-step instructions, or contact us and our team will help.
Testing
Our at-home tests
How accurate are babystart® at-home tests?
Accuracy varies by test. FertilTime® Ovulation Test is over 99% accurate at detecting the LH surge, and FertilCount® is up to 99% accurate against the WHO reference threshold. Please see the individual product page for each test's specific accuracy information.
Are the tests easy to use at home?
Yes — our tests are designed to be simple, discreet and quick to use, with clear step-by-step instructions included in every pack.
What should I do if I get an unexpected or unclear result?
At-home tests are a helpful screening tool, but they're general in nature and aren't a substitute for a formal diagnosis. If you get a result you weren't expecting, or you're unsure what it means for you, we'd always recommend speaking with your GP or pharmacist for guidance specific to your situation.
Can these tests replace advice from a doctor?
No. Our tests are designed to support your understanding of your own fertility, not to provide medical diagnosis. For any concerns about your fertility or reproductive health, please speak with a GP or fertility specialist.
General guidance only — not a substitute for advice from a GP, pharmacist or fertility specialist.